Refund policy

Returns & Refunds

We want you and your pet to love your order. If something isn't right, you can request a return within 30 days of receiving your item.

To be eligible, items must be unused, in their original condition and packaging. For hygiene reasons, used beds, bowls and chew toys can't be returned unless they are faulty.

Faulty, damaged or wrong items

If your item arrives damaged, faulty or not as described, email us at happypuppiesar@gmail.com within 30 days with your order number and a photo. We'll send a free replacement or give you a full refund - you won't need to pay for return shipping.

Change of mind

Change-of-mind returns are accepted within 30 days. The customer pays return shipping and the refund covers the item price (original shipping is not refunded).

Refunds

Once we approve your refund it is processed to your original payment method within 5-10 business days.

Lost parcels

If your tracking hasn't updated for 20 days or your order hasn't arrived within 30 days, contact us and we'll resend it or refund you.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded.

Contact: happypuppiesar@gmail.com